Looking for a fast way to refund your tickets? Go ahead to https://www.oceanjet.net/manage-booking and fill out the form. State your reason, select where you purchase your ticket, input the ticket number and the passenger details.
Refunds are 50% from the total ticket price you purchased – if you checked-in before departure schedule – meaning, if your travel schedule is 2 days from now and you checked-in in advanced, but you decided to cancel your ticket, you will only receive 50% of the total ticket price. (There is no refund for those who checked-in in advanced within 24 hours and you file a refund request on the website. This also applies to those who are already checked-in when they are in port one hour before the travel time but decided to go home instead and did not proceed to travel – there is no refund to you if you file a refund request on the website. If you want to cancel your ticket and request a refund but it is within 24 hours of your travel schedule it is best you contact the oceanjet office about this.)
Refunds are 80% from the total ticket price you purchased – if you are not checked-in before departure schedule – meaning, if your travel schedule is 2 days from now and you did not checked-in in advanced, but you decided to cancel your ticket, you will receive 80% of the total ticket price.
Refunds are 60% from the total ticket price you purchased – if you are not checked-in but it was after departure schedule – meaning, if your travel schedule is today 8 AM in the morning and you decided to cancel your ticket and filed a refund in the website at around 9 AM (which is already past the travel schedule of your ticket), you will only entitled for 60% refund from the total ticket price.
TAKE NOTE:
Online refund requests within 24hrs of departure date will be considered departed – meaning that if your travel schedule is tomorrow 8 AM and you filed a refund request tonight, it is considered as within 24 hours of the departure date. You will get 50% refund of the total ticket price if you had checked-in in advance and you will get 60% from the total ticket price if you did not checked-in in advanced. So be sure to file a refund request 2 days ahead of your travel schedule to get the 80% refund.
Once online refund requests are submitted the ticket/s will immediately be voided – meaning that once you file a refund request in the website, your ticket will automatically be voided and canceled.
Once you file a refund request, it is best and recommended to contact Oceanjet office OR message them in their facebook messenger and tell them that you just filed a refund request so that they will work on it immediately.
For more questions and clarifications, please call oceanjet office or message them in their facebook messenger.
*** If you purchased your ticket from an accredited partner store or travel agents (which they did not book online on oceanjet.net website), kindly call them about their refund policy because they have different fees or charges.
